Henry County Hospital leadership team will be making a change how patients are surveyed for services provided at the hospital. Starting January 1, 2010; Henry County Hospital leadership team will be working with Professional Research Consultants to conduct patient satisfaction surveys. The purpose of the patient satisfaction survey is to solicit feedback of what Henry County Hospital staff do well and what staff could do better in order to achieve service excellence. Prior to utilizing Professional Research Consultants; the leadership team utilized National Research Corporation to conduct the patient satisfaction surveys via a paper study. The leadership team decided to transition to a phone survey because the data will be timelier; which will allow us to celebrate successes and make improvements faster. During the transition from a paper survey to a phone survey; it could be a possibility that patients will receive both a paper and phone survey. We apologize in advance for the inconvenience that this may cause. The leadership team at Henry County Hospital appreciates your patience during this transition.
What can you expect?
Professional Research Consultants will contact patients by telephone who has received care at Henry County Hospital. A random sample method will be utilized, not all patients will be contacted. If you are chosen to participate in the phone survey, Professional Research Consultants will contact you via telephone within a short time from your visit to Henry County Hospital. If you have caller identification the number will appear PRC or Prof Research Cons with the phone number (402) 715-5380. The phone survey will not be longer than 7 minutes. If you have routine services at Henry County Hospital you will only be surveyed one time per service line in a 6 month period.
Is my privacy protected?
Every patient that receives medical care at Henry County Hospital is protected by the Health Insurance and Portability Accountability Act (HIPAA). Confidential medical information is never released without the consent of the patient. Professional Research Consultants only receives information on how to contact the patient and what service areas the patient accessed. No other personal information is shared, nor is any information related to outcomes of a visit made known to the research firm. Professional Research Consultants has signed a business associate agreement indicating that they will not share your contact information or services that you accessed.
Am I required to participate in the patient satisfaction survey?
The goal is to provide excellent high quality care close to home. Patient feedback is necessary to make improvements. You have the choice to participate in the patient satisfaction survey. Remember, feedback is important to the leadership team at Henry County Hospital. The information you provide on how we can improve the services or which staff member deserves additional recognition for a job well done, we would like to know about it! If do not want to be contacted, please call Linda Oman, Patient Representative at 419-592-4015 x366.
What will the leadership team do with the information collected from the survey?
Professional Research Consultants will tabulate the data collected from the random phone surveys. The reports will then be sent to Henry County Hospital. The skilled leadership team will review the feedback. The leadership team will then share successes and improvements with frontline staff.
What if I don’t receive a call regarding my experience and I have information to share?
All feedback, good and bad is important to the leadership team at Henry County Hospital. If you are not randomly selected to participate in a patient satisfaction survey and have feedback to share contact:
Linda Oman
Patient Representative
Henry County Hospital
1600 East Riverview Avenue
Napoleon, OH 43545
lindao@henrycountyhospital.org
419-592-4015 extension 366
“Henry County Hospital is dedicated to meeting the healthcare needs of today and tomorrow. It is important for us to solicit feedback from patients who utilize services at Henry County Hospital so we can continue to provide high quality of care close to home. Without the support of the community, Henry County Hospital would not exist. The leadership team is looking forward to the transition to the new patient satisfaction survey process. The timeliness of the feedback will help Henry County Hospital move from good to GREAT,” said Kimberly Bordenkircher, Chief Executive Officer.
Editorial Note: Participants in the fitness programs and clients in the Massage Therapy Services program at Henry County Hospital will randomly receive paper surveys every quarter.
