Insurance Payment Process
Patients with Insurance
Henry County Hospital will file primary insurance claims in all cases for patients with insurance, meaning:
- Henry County Hospital sends the claim directly to your insurance company.
- Each insurance company has its own benefits plan and requirements
- It is vital for you to understand exactly what your healthcare insurance policies provide, including whether the company has a contract with Henry County Hospital.
- You can obtain an estimate for a specific service. It is your responsibility to consult with your primary insurance company to determine whether Henry County Hospital’s bill will be covered in whole or in part or what portion of the bill will be your personal financial responsibility. You may contact Patient Financial Services for information on service estimates at 419-591-3813
Patients with Secondary or Supplemental Insurance
- You must provide the registration desk with copies of both sides of your secondary insurance cards
- Henry County Hospital will send a claim form to your secondary or supplemental insurance company
More about Secondary Insurance
Coverage by secondary payers is generally based on what is owed after the primary insurance company has paid.
Contracted Fee Schedule
If Henry County Hospital has a contract with the primary insurance company, Henry County Hospital agrees to accept the contracted fee schedule. Under this agreement, your out-of-pocket costs normally will be less. You will be responsible for any copayments, coinsurance, and deductible amounts as determined by your insurance company. The insurance company pays its portion of the total amount to Henry County Hospital.
Insurance Payments Sent Directly to Patients
Insurance payments sent directly to you, whether from primary or secondary insurance companies, should be used to pay outstanding charges at Henry County Hospital. Patients are financially responsible for all outstanding charges.