Patient Financial Services
Award-Winning Services in Henry County, OH
The goal of Patient Financial Services is to process admissions, discharges
and billings effectively and efficiently. The staff is involved in processing
claims for Medicare, Medicaid, Workman's Compensation, Commercial
Insurance Carriers, as well as auto accident claims. The staff is available
to answer your questions and will attempt to make the billing process
as smooth as possible.
Upon request, you may receive an itemized list of your hospital charges.
If you desire such information, please contact Patient Financial Services
here to pay your bill online.
Effective April 4, 2016, Henry County Hospital has made a business partnership
change to better serve patients. As an extension of Patient Financial
Services, we have teamed with Innovative Account Services, a reliable
accounting solutions business. This new partnership means new and improved
patient friendly statements as well as the expectation that all patients
receive excellent customer service whether working with Henry County Hospital’s
Patient Financial Services or Innovative Account Services’ Customer
Should you have any questions about your statement or patient balances,
any one of Innovative Account Services’ Customer Service Agents
will be happy to assist you. Customer Service Agents can be reached by
calling locally at 419-592-4015 ext 3222 or toll free at 844-418-0464.
Financial Assistance requests can also be made by calling 419-591-3813.
In the event that your account goes to collections, your account will be monitored by Credit Solutions. Should you have any
questions regarding any outstanding balance, one of Credit Solutions’
Customer Service Agents will be happy to assist you. You can reach them
toll free at 877-265-1485.
Financial assistance and counseling is available from Patient Financial
Services. Although you are ultimately responsible for your hospital bill,
we are available to help you file with your insurance carrier(s). We will
work with you to make payment of medical bills less burdensome. We also
offer Hospital Care Assurance Program (HCAP), which, is established by
the Federal Poverty Guidelines for low income families. Please contact
Patient Financial Services at 419-591-3813 for additional information.
In compliance with state law, Henry County Hospital is providing this price
list containing our charges for room and board, emergency care services,
surgical care services, birthing care services, rehabilitation services
and other procedures. The hospital's charges are the same for all
patients, but a patient's responsibility may vary, depending on payment
plans negotiated with individual health insurers. Uninsured or underinsured
patients should consult with our admitting and billing staff to determine
whether they qualify for discounts. These prices are correct as of January 1, 2020.